At CHSH we understand that extended hospitalization may cause financial pressures. We are prepared to help you interpret and understand insurance benefits as they relate to hospital charges. We will gladly bill your insurance company when proper information is given. Your hospitalization coverage is a contract between you and your insurance company. While we bill your insurance company as a service to you, you are ultimately responsible for your account with us.
Our Financial counselor is familiar with commercial carriers, federal and state programs, and financial arrangements. You can reach our Financial Counselor Monday through Friday, 8:00 a.m. to 4:30 p.m. at (859) 572-3915.
We at Cardinal Hill Specialty Hospital want to assure that you receive quality care and treatment. We have established a process in which you may communicate your concerns and know that they will be treated very seriously. We provide you with feedback once the concerns have been investigated.
The steps to our grievance/complaint resolution are as follows:
1. Bring your concern to the attention of the Charge Nurse. He/she will speak with you, and then convey your concerns to the Manager of Clinical Services or the Quality Manager. Either the MCS or QM will contact you for follow up and resolution.
2. You may also send your concerns via the mail. Please address your letter to “Manager of Clinical Services, Cardinal Hill Specialty Hospital, 3 Center, 85 N. Grand Ave., Ft. Thomas, KY, 41075.
3. You may contact the MCS or QM by phone at (859) 572-3880.
4. We strive to be prompt in our attention to your needs. The investigative procedure should take no longer than 72 hours after the receipt of your concern, and resolution is determined within 7 days.
The pastoral care department is here to ensure and facilitate that your spiritual and emotional needs are met. We work closely with area clergy. Our staff will notify them of your hospitalization if you give your local church name or religion upon admission.
Chaplains are available to respond to your request for a visit, pastoral conversation and sacramental ministry. If you need any of the services of the pastoral care department, we encourage you to request assistance anytime by contacting your nurse or calling the chaplain at extension 23549.
ATM/Jeanie machine is accessible on the first floor, past the coffee shop, out in the hallway.
CHSH Case Manager/Social Worker can help you and your family resolve issues or concerns you might experience during your stay.
These individuals can help to:
· Orient you to the facility
· Answer your questions and concerns
· Direct your compliments or complaints
· Attend to any special needs
· Visit in the absence of family and friends
Please ask your nurse to contact them for you.
We have found that a visit from the patient’s pet companion can provide
sensory stimulation through touch while stroking and petting the animals. This facilitates positive emotional and physiological response beneficial to healing and health and sometimes the motivation to work hard to get well. All animals entering our facility must be in good health. Family and or patient need to receive approval from Manager of Clinical Services or Infection Control Nurse. When Cardinal Hill has documentation that your pet has current vaccinations according to KY state law, we will grant approval for visitation. All pets will be leashed, carried or caged after having already used the “bushes” outside the facility prior to their visit.
CHSH will take such steps as are necessary to ensure that qualified handicapped persons, including those with impaired sensory or speaking skills, receive effective notice concerning benefits, services, or written material concerning waivers of rights or consent to treatment. All aids needed to provide this notice, e.g., sign-language interpreters, readers, etc., are provided without cost to the person being served.
Services provided include:
· Qualified sign-language interpreter. When a hearing impaired patient comes into our facility, the charge nurse will call the local speech and hearing resource for a sign-language interpreter.
· All program information will be provided to a hearing impaired person in writing. Printed materials and writing materials are always available.
· Telecommunications Device for the Deaf (TDD) can be accessed through your charge nurse.
Services provided include:
· Reading service: The staff will communicate the content of written materials concerning benefits, services, waivers of rights and consent to treatment forms by reading them out loud.
· Large print, taped, and Braille materials will be provided as needed.
Written materials will be available in order to facilitate communication of information concerning program services and benefits, waivers of right and consent to treatment forms.
As needed, CHSH is capable of accessing AT&T Language Line Services to facilitate communication in as many as 140 different Languages.